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You can cancel your subscription anytime through our self-service billing portal. Here's how:
📌 Important: After cancellation, you'll retain access to your Pro/Premium features until the end of your current billing period. No refunds for partial months.
Need help canceling? Email us at support@chartsnipe.com with your details.
How to get receipt: Access the billing portal through Account Settings → Manage Billing to view and download all your payment receipts.
If you're experiencing issues with the ChartSnipe tool, most problems can be solved by clearing the site's cookies and logging back in.
Quick tutorial (Chrome): Click the icon in the top left corner of the address bar (before the domain name) → Site settings → Clear data → Log back in.
Need assistance with your ChartSnipe account, chart analysis, or have questions about our trading tools? Our support team is here to help you get the most out of our AI-powered platform.
For fastest response, email us at:
support@chartsnipe.com
We will respond within 24 hours.
Subject: Technical Support - [Brief Issue Description]
Include: Account email, browser/device info, steps to reproduce, screenshots if applicable
Subject: Billing Support - [Account Email]
Include: Account email, subscription plan, specific billing question or issue
Subject: Trading Question - [Topic]
Include: Specific pattern or strategy question, chart screenshot if relevant
Our support team cannot provide financial advice, trading recommendations, or investment guidance. We can only assist with technical issues, account questions, and platform features.Always consult qualified financial professionals for investment decisions.
Need immediate help? Have your account email ready when contacting support.
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