Contact Support
Get Help & Support
Need assistance with your ChartSnipe account, chart analysis, or have questions about our trading tools? Our support team is here to help you get the most out of our AI-powered platform.
Email Support
For fastest response, email us at:
support@chartsnipe.com
We typically respond within 24 hours during business days.
Common Support Topics
Account & Billing
- • Subscription management
- • Payment issues
- • Plan upgrades/downgrades
- • Account deletion
Technical Support
- • Chart upload problems
- • Analysis errors
- • Platform bugs
- • Performance issues
Trading Questions
- • Pattern interpretation
- • Strategy selection
- • Risk management
- • Educational resources
Feature Requests
- • New trading strategies
- • Platform improvements
- • Integration requests
- • Custom features
Email Templates for Quick Support
📧 For Technical Issues
Subject: Technical Support - [Brief Issue Description]
Include: Account email, browser/device info, steps to reproduce, screenshots if applicable
💳 For Billing Questions
Subject: Billing Support - [Account Email]
Include: Account email, subscription plan, specific billing question or issue
🎓 For Trading Questions
Subject: Trading Question - [Topic]
Include: Specific pattern or strategy question, chart screenshot if relevant
Response Times
- Technical Issues: Within 24 hours
- Billing Questions: Within 12 hours
- General Questions: Within 48 hours
- Feature Requests: Acknowledged within 72 hours
⚠️ Important Reminder
Our support team cannot provide financial advice, trading recommendations, or investment guidance. We can only assist with technical issues, account questions, and platform features.Always consult qualified financial professionals for investment decisions.
Need immediate help? Have your account email ready when contacting support.
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