Contact Support
🔄 How to Cancel Your Plan
You can cancel your subscription anytime through our self-service billing portal. Here's how:
- Log in to your ChartSnipe account
- Go to Account Settings
- Click on "Manage Billing" or "Manage Subscription"
- You'll be redirected to Stripe's secure billing portal
- Click "Cancel Plan" and follow the prompts
📌 Important: After cancellation, you'll retain access to your Pro/Premium features until the end of your current billing period. No refunds for partial months.
Need help canceling? Email us at support@chartsnipe.com with your details.
How to get receipt: Access the billing portal through Account Settings → Manage Billing to view and download all your payment receipts.
Before Contacting Support
If you're experiencing issues with the ChartSnipe tool, most problems can be solved by clearing the site's cookies and logging back in.
Quick tutorial (Chrome): Click the icon in the top left corner of the address bar (before the domain name) → Site settings → Clear data → Log back in.
Get Help & Support
Need assistance with your ChartSnipe account, chart analysis, or have questions about our trading tools? Our support team is here to help you get the most out of our AI-powered platform.
Email Support
For fastest response, email us at:
support@chartsnipe.com
We will respond within 24 hours.
Common Support Topics
Account & Billing
- • Subscription management
- • Payment issues
- • Plan upgrades/downgrades
- • Account deletion
Technical Support
- • Chart upload problems
- • Analysis errors
- • Platform bugs
- • Performance issues
Trading Questions
- • Pattern interpretation
- • Strategy selection
- • Risk management
- • Educational resources
Feature Requests
- • New trading strategies
- • Platform improvements
- • Integration requests
- • Custom features
Email Templates for Quick Support
📧 For Technical Issues
Subject: Technical Support - [Brief Issue Description]
Include: Account email, browser/device info, steps to reproduce, screenshots if applicable
💳 For Billing Questions
Subject: Billing Support - [Account Email]
Include: Account email, subscription plan, specific billing question or issue
🎓 For Trading Questions
Subject: Trading Question - [Topic]
Include: Specific pattern or strategy question, chart screenshot if relevant
Response Times
- Technical Issues: Within 24 hours
- Billing Questions: Within 12 hours
- General Questions: Within 48 hours
- Feature Requests: Acknowledged within 72 hours
⚠️ Important Reminder
Our support team cannot provide financial advice, trading recommendations, or investment guidance. We can only assist with technical issues, account questions, and platform features.Always consult qualified financial professionals for investment decisions.
Need immediate help? Have your account email ready when contacting support.
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